General Personal Storage Space (PSS) Info/FAQ

A:  Personal Storage Space (PSS) is the space allocated to you for storing your personal web page(s), eBay pictures, and/or files on our servers.

A:  Each residential account has 1 GB of complimentary disk space allocated for Personal Storage Space. Anything over the 1 GB will be billed at a rate of $.05 per MB per each additional megabyte of storage, per month.

A:  Personal Storage Space is intended for personal website files, storage for pictures which are used in eBay auctions, or for simple file storage to transfer files from one computer to another via FTP. To upload personal webpage files or to transfer files to and from your Personal Storage Space, you will need an FTP (File Transfer Protocol) program. Some examples of FTP programs are: WS_FTP, Cute FTP, Bullet Proof FTP, and Fetch. For instructions on setting up a basic homepage in your Personal Storage Space, please click HERE.

A:  The items which reside in your Personal Storage Space will still be accessible on the Internet as normal. However, anything over the 1 GB will be billed at a rate of $.05 per MB per each additional megabyte of storage, per month.

A:  Personal Storage Space is calculated by using the average of the total amount of data that your e-mail is occupying on our server over a thirty day period.

Please note that any files that reside in your E-mail Storage Space do not count towards your complimentary 1 GB of Personal Storage Space. For more information on your E-mail Storage Space click HERE.

A:  As a courtesy, PenTeleData will make an effort to notify you before you have used all of your complimentary 1 GB of Personal Storage Space. These notices will be sent to you via e-mail and are automatically generated by our system when you have used 90% of your complimentary 1 GB of Personal Storage Space.

A:  These notifications are automatically generated and sent by our system when you have used 90% of your complimentary Personal Storage Space. To avoid extra storage charges you should remove any files from your Personal Storage Space that you may no longer need (such as pictures from past eBay auctions).

Please note that your current Personal Storage Space usage is an average which is calculated over the last 30 days. Once you remove files from your Personal Storage Space, it may take some time for the average amount of storage space to drop below the level at which these notifications are automatically sent.

A:  You can check your Personal Storage Space statistics online by pointing your web browser to http://www.ptd.net/ and clicking on the "Account Management" link which is located on the right side of the page.

Enter the beginning part of your PenTeleData e-mail address for your username (everything before the @ptd.net) and the corresponding password to log in to the PenTeleData Account Management page.

After you have logged in, click on "Disk Space Usage Report" to view a report of your disk space usage. You can also access the "Account Management" page directly by clicking HERE.

A:  You will be charged $.05 per MB (megabyte) per each additional MB over your complimentary 1GB of Personal Storage Space, per month.

A:  Additional Personal Storage Space and additional E-mail Storage Space charges are combined as one amount on your monthly invoice. Your full-access account includes 1 GB of Personal Storage Space and 2 GB of E-mail Storage Space.

If you are billed by one of PenTeleData's partner companies, your additional Personal Storage Space and additional E-mail Storage Space charges will be included on your invoice.

If you are a PenTeleData customer, your bill will be in one of two formats: To view an example of an invoice in the new format, with incurred additional Personal Storage Space and additional E-mail Storage Space charges, click HERE. Any additional disk space charges will appear on your bill under the heading of "Add. Disk storage."

To view an example of an invoice in the old format, with incurred additional Personal Storage Space and additional E-mail Storage Space charges, click HERE. Any additional disk space charges will appear on your bill under the heading of "Additional Data usage." On your bill, "Qty." is the amount of additional MB (megabytes) of disk space used that is over your complimentary storage space for the current billing period.

To view your E-mail Storage Space statistics online, point your web browser to http://www.ptd.net/ and click on the "Account Management" link which is located on the right side of the page. You can also access the "Account Management" page directly by clicking HERE.

A:  High Personal Storage Space usage can be caused by a number of reasons.

Images from expired eBay auctions have not been removed:
If you use your Personal Storage Space to host images for your eBay auctions, you must be sure to remove any images after the auction expires. These image files will not be removed automatically and will remain in your Personal Storage Space until they are deleted manually.
If left on the server for extended periods of time, these files can raise your monthly average and result in additional disk space storage charges. To remove these files, log in to your Personal Storage Space using your File Transfer Program (FTP) and delete the files you no longer need.

Outdated or unneeded files from your Personal Web Page:
These files may be images you no longer display on your Personal Web Page, an image you have updated, or a page that you no longer provide a link to. Sometimes while updating your Personal Web Page files you may forget to delete a file from the server that may no longer be needed. If left on the server for extended periods of time, these files can raise your monthly average and result in additional disk space storage charges. To remove these files, log in to your Personal Storage Space using your File Transfer Program (FTP) and delete the files you no longer need.

Storing large files:
Another cause would be the storing of large files that were uploaded to your Personal Storage Space for the use of simple file transfer. These files may be a home movie or a copy of your favorite song. If left on the server for extended periods of time, these files can raise your monthly average and result in additional disk space storage charges. To remove these files, log in to your Personal Storage Space using your File Transfer Program (FTP) and delete the files you now longer need.

A:  You can call our Customer Service Department at (800)281-3564 to speak with a Customer Service Representative. Customer Service will attempt to answer any questions related to your Personal Storage Space that were not covered here. You can also e-mail your questions to info@ptd.net.